Return and Refund Policy

Last Updated: January 2024

Thank you for shopping with us! We appreciate your business and want to ensure that you have a satisfying shopping experience. Please read our return and refund policy carefully, as it outlines your rights and obligations when it comes to returns, refunds, and exchanges.

1. Return Policy

1.1 Returns Eligibility

You may return a product purchased under the following conditions:

1. The item is in its original, unused condition, with all tags and packaging intact.

2. The return request is made within 3 days from the delivery date.

3. Proof of purchase, such as an order number or receipt, is provided.

4. The product is not listed under the "Non-Returnable Items" section (see section 1.2 below).

1.2 Non-Returnable Items

The following items are not eligible for return:

1. Undergarments and swimwear.

2. Items marked as "Final Sale" or "Clearance."

3. Customized or personalized items.

4. Gift cards and e-gift cards.

5. Items that have been used, damaged, or altered.

6. Perishable goods, including cosmetics and fragrances.

2. Refund Process & Rules

2.1To maintain fairness and transparency, we have established the following return rules:

• Return Period: Returns Accepted for 1 Day: You may request a return within 1 day (24 hours) from the date of delivery for eligible items.

• Return Conditions: Customer Provides Return Shipping: The customer is responsible for arranging and covering the cost of return shipping.

• 10% Restocking Fee: A 10% restocking fee will be deducted from the refund amount for all eligible returns. This fee covers processing, restocking, and administrative costs associated with the return.

• No Final Sale Items: Final sale items, as indicated on our website, are not eligible for returns. Please review product listings carefully to identify final sale items before making a purchase.

2.3. Eligibility for Returns

To be eligible for a return under these rules, the following conditions must be met:

• The item is in its original, unused condition, with all tags and packaging intact.

• The return request is made within 1 day (24 hours) of the delivery date.

• Proof of purchase, such as an order number or receipt, is provided.

• The item is not a final sale item.

3. How to Request a Return

To initiate a return, please follow these steps:

• Contact Customer Support: Reach out to our customer support team within 1 day (24 hours) of receiving the item to request a return authorization. You can contact us online by completing the form below.

• Provide Required Information: When contacting us, please provide your order number, a description of the item you wish to return, and the reason for the return.

• Return Authorization: Once your return request is approved, you will receive instructions on how to return the item, including the return address.

4. Refund  Response Process

• Upon receiving and inspecting the returned item, we will process your refund. The refund amount will be the product's purchase price minus the 10% restocking fee. Taxes paid on the original purchase will be refunded in accordance with applicable laws.

• Upon approval of your return request and inspection of the returned item, we will process your refund using the original payment method. Please allow 7-10 business days for the refund to appear in your account.

4.2 Refund Amount:

• The refund amount will include the product's purchase price minus any applicable restocking fees (if mentioned during purchase) and the cost of return shipping (unless the return is due to our error). Taxes paid on the original purchase will be refunded in accordance with applicable laws.

5. Exchange Policy

 We do not offer direct exchanges at this time.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving the product. We will provide instructions on how to return the item or offer a replacement at no additional cost.

7. Return Shipping

If the return is not due to our error, you will be responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure that the returned item reaches us safely.

8. Changes to This Policy

We reserve the right to make changes to this Return and Refund Policy at any time. Any changes will be communicated through our website and will be effective immediately upon posting.

9. Contact Information

If you have any questions or concerns regarding our return and refund policy, please contact us at:

support@clapbackinstyle.com

By making a purchase from our store, you agree to adhere to the terms and conditions outlined in this Return and Refund Policy. Please note that this policy is compliant with USA laws, including those applicable in the state of California. Your statutory rights are not affected.